Privacy Policy

At Elara Skin, we place a high priority on the protection of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our services, you agree to the practices described in this policy.

1. Collection of Personal Information

Elara Skin collects various types of personal information to provide you with an optimal shopping experience. This data may include:

First and last name
Delivery and billing addresses
Email address
Phone number
Payment details and transaction history

2. Use of Personal Information

The information we collect is used for the following purposes:

Processing, fulfilling, and dispatching your orders.
Handling payments and preventing fraudulent transactions.
Communicating with you regarding your order status and providing customer support.
Improving our product range and website functionality.
Sending promotional offers and newsletters (only with your explicit consent).

3. Sharing of Personal Information

Elara Skin does not sell, rent, or trade your personal information. We only share data with third parties in the following circumstances:

Service Providers: With trusted partners who assist in processing payments and delivering your orders (e.g., couriers and payment gateways).
Legal Requirements: If required by law, regulation, or legal process to protect the rights and safety of Elara Skin or our customers.

4. Security of Data

We implement strict technical and organisational security measures to protect your data against unauthorised access, loss, or destruction. This includes the use of industry-standard encryption (SSL) for all payment transactions and restricted access to personal data within our company.

5. Retention Periods

Elara Skin retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, accounting, and reporting requirements.

6. Your Rights

In accordance with privacy legislation, you have the following rights:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request the correction of inaccurate or incomplete information.
Right to Erasure: You may request the deletion of your data, subject to legal retention obligations.
Right to Withdraw Consent: You may opt-out of marketing communications at any time.

7. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can choose to disable cookies through your browser settings, though this may limit certain features of the website.

8. Changes to This Policy

Elara Skin reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Revised" date. We encourage you to review this policy periodically.

9. Contact Us

For any questions regarding your privacy or to exercise your data rights, please contact us at:

📧 Email: contact@elaraskin.com